Donations 

The Newtown School of Arts Trust (“5 Eliza”) is a registered charity endorsed by the Australian Tax Office  with deductible gift recipient status. Due to the nature of charity donations, refunds are given at the discretion of our management. Please make sure that the amount you enter is the amount you wish to give.  In the event of an incorrect amount being entered, or if the donation is made accidently or there is an  extremely unusual circumstance, please email us at admin@5eliza.com.au. We will review the request and  respond. We will refund if there was a system error with the donation processing. If a donation is refunded,  the issued tax receipt is no longer valid and must either be shredded and destroyed or returned to 5 Eliza in  accordance with the requirements of the Australian Taxation Office. 

How to request a refund 

Requests for a refund must be made in writing within a reasonable timeframe and include: • Donor name 

• Date and amount of the donation  

• Reason for the refund request 

• Proof of donation, such as a receipt or transaction reference 

Requests must be sent to admin@5eliza.com.au or by mail to 5 Eliza Ltd, 5 Eliza St, Newtown NSW 2042.

Complaints resolution 

If at any time you have any complaints in relation to our refund policy or terms and conditions, please  contact us. We will seek to address any concerns that you have through our complaints handling processes, but if you wish to take matters further you may refer your concerns to Australian Consumer Commissioner. 

Changes to this Policy 

This Donations Refund Policy may be updated from time to time to reflect changes in legislation or best  practice. The revised version will be published on 5 Eliza’s website. 

Contact us 

If you seek any further information from about this Policy or generally please contact us at admin@5eliza.com.au or by mail to 5 Eliza Ltd, 5 Eliza St, Newtown NSW 2042